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! Wide Range of Electrical Products !
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Frequently Asked Questions
Products
We sell Electronic devices. Please refer to category tree on homepage for further information.
Billing & Order
COD is available and you can make the payment to logistic partner after delivery of the order.
While you are adding an item to your shopping cart, if the merchandise is out of stock, you will be informed immediately and the merchandise will not get added to the shopping cart.
No. When the ordered quantities are large, we may verify with you via email/telephone in order to ensure your security and confirm that you have indeed ordered these items.
Yes, you may cancel an order fully or partially within 24 hours from the time of placing the order. Please contact our customer care department with your order reference number. Please refer to the “Contact us” section for the contact details.
You can change the shipping address before your order is billed and shipped, by contacting our customer care department with your order reference number. Please refer to the “Contact us” section for the contact details.
Please refer to our “Returns policy”.
All our products are authentic and quality checked however any small discrepancies will not be considered as defects. We don’t provide any guarantee for any merchandise, but all products come with respective manufacturing warranty if any and terms & conditions as provided by the merchant.
Please refer to our “Shipping policy” section.
Currently we are not delivering out of India. But in the future we may do so.
A - Should you not be present when our courier attempts to deliver your parcel, a second attempt will automatically be made within 48 hours. After the second attempt, our courier will hold on to your parcel for 7 days awaiting further instructions from you before returning your parcel to us. Once the parcel has been sent back to us, you must wait until it arrives at our office. We will re-dispatch it to you as per your instructions at an additional cost. It is advisable that you contact us / or the respective courier company to make another delivery attempt at a mutual decided time to deliver your package.
When you receive your parcel, and if you notice that it is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging intact. You then need to call our customer care on phone number or mail us at [email protected] mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Currently, each order may be shipped only to a single address. If you wish to ship products to different addresses, you shall need to place multiple orders.
Please refer to product details for shipping and delivery charges.
You can check your order status on our website powerfactorshop.com in the “My account” section. Once it is dispatched, you can track the shipment on our courier partner’s website. The details of the courier and your order tracking number will be provided at the time of your purchase.
Please refer to our “Shipping and returns” section for more information on stipulated delivery time.
We will take utmost care and ensure that you receive what you ordered. If you find that you have not received what you ordered, please contact our customer care within 24 hours of receiving the delivery. Please refer to our “Delivery and returns” section for more details.
Be assured that we do not store your credit card details. When you enter the credit card details you are redirected to the respective bank’s secure payment site. The bank exchanges the data provided by you with your issuing bank through a secured socket layer. Your issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details.
How to Shop
Yes, please refer to our serviceable pin codes in the shipping and returns section.
You can contact us for the following:
Payment related queries
Website navigation related queries
Pricing, promotion, discount related queries
Delivery and returns related queries or Anything else that you may wish to clarify about powerfactorshop.com
Registration
No, it is not compulsory to register to shop at powerfactorshop.com. But if you register then we can use your data to send you offers, discounts and new arrivals and other communication from time to time which may be of interest to you
Yes. Please see our Privacy policy for more details.
There are no charges for registration on powerfactorshop.com.
No, registration will not expire
You can retrieve your password by clicking on “Forgot password” link on the sign in page
Yes, It can be done in “My account” section
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